Complaint Resolution

Appalachian State University provides several means by which student complaints and grievances may be addressed. In all cases, students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. Concerns should be expressed as soon as possible after the event occurs; some of the procedures have specific deadlines for filing grievances or complaints.

How to file a complaint

To file a complaint visit Office of the Registrar's Grievance and Appeal Procedures webpage. For complaints that do not fall into the categories listed on the Student Grievance and Appeals Policies webpage, the following procedure should be followed:

  1. Attempt to resolve the matter directly with the person against whom the complaint is directed.
  2. If a resolution is not reached, submit the complaint in writing to the person's immediate supervisor. For a faculty member, this will usually be the department chair or program director. For a staff member, it will be the administrator to whom the staff member reports. Contact the Dean of Students for advice on whom to contact if supervisor is unknown. The supervisor will investigate the matter and work with the student toward a resolution to the complaint.
  3. If not satisfied with the resolution, submit a complaint in writing to the next level supervisor (in the case of a faculty member, this will normally be a dean or associate/assistant dean in the college that the course and faculty member is in).
  4. If the issue is still not resolved, contact one of the following:
  • Undergraduate student academic issues:
    Mark Ginn, Vice Provost for Undergraduate Education at 262-7660, ginnmc@appstate.edu, or
    Appalachian State University
    Academic Affairs
    ASU Box 32006
    Boone, NC 28608
  • For graduate student academic issues:
    Dr. Marie Hoepfl, Interim Dean, Graduate School at 262-2691, hoepflmc@appstate.edu, or
    Appalachian State University
    Cratis D. Williams School of Graduate Studies
    ASU Box 32068
    Boone, NC 28608
  • All other issues: Judy Haas, Dean of Students at 262-2060, haasjm@appstate.edu, or
    Appalachian State University
    Office of Dean of Students
    ASU Box 32103
    Boone, NC 28608

Post-Secondary Complaints via the Student Complaint Process

If a student's complaint cannot be resolved through the above institutional process, they may file a complaint through the University of North Carolina, Post-Secondary Complaints via the Student Complaint Process. Students can submit their complaint using the online Student Complaint Form. Student's can send an email for more information or choose to mail complaint to:

North Carolina Post-Secondary Education Complaints
University of North Carolina System Office
c/o Student Complaints
910 Raleigh Rd
PO Box 2688
Chapel Hill, NC 27514
Phone: (919) 962-4558
Email: studentcomplaint@northcarolina.edu

SACSCOC Complaint Process

If the complaint is not resolved after completing steps one and two, students may file a complaint in writing (SACSCOC Complaint Process & Form) with Appalachian State University's accreditor, SACSCOC:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
(404) 679-4500
https://www.sacscoc.org
questions@sacscoc.org

State Authorization Reciprocity Agreement (SARA)

Additionally, complaints can also be filed with the State Authorization Reciprocity Agreement - North Carolina (SARA-NC). See SARA-NC's Complaint Process webpage and webform. The contact information for SARA-NC is:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
complaint@saranc.org

For complete list of state portal director's please see the National Council for State Authorization Reciprocity Agreements webpage.

Should a student's complaint not be rectified after completing Appalachian State University's process, the student may seek advisement within their state of residence.

Complaint Resolution Contact Information by State

ALABAMA
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Phone: (334) 242-1998

ALASKA
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Phone: (907) 465-6741

ARIZONA
Arizona State Board for Private Postsecondary Education
1740 W. Adams, Suite 30085
Phoenix, AZ 85007
Phone: (602) 542-5709

ARKANSAS
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
Phone: (501) 371-2000

CALIFORNIA
California Bureau of Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: (916) 431-6959

COLORADO
Colorado Department of Higher Education
1600 Broadway
Suite 2200 Denver, CO 80202
Phone: (303) 862-3001

CONNECTICUT
Connecticut Board of Regents for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Phone: (860)-723-000

DELAWARE
Delaware Department of Education
The Townsend Building
401 Federal Street Suite 2
Dover, DE 19901-3639
Phone: (302) 735-4120

DISTRICT OF COLUMBIA
District of Columbia Office of the State Superintendent of Education
Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE, Fifth Floor
Washington, DC 20002
Phone: (202) 727-6436

FLORIDA
Florida Department of Education
325 W. Gaines Street Suite 1414
Tallahassee, FL 32399-0400
Phone: (850) 245-0505

GEORGIA
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Suite 220
Tucker, GA 30084-5334
Phone: (770) 414-3300

HAWAII
Office of Consumer Protection
Department of Commerce and Consumer Affairs
235 South Beretania
Honolulu, HI 96813
Phone: (808) 586-2630

IDAHO
Idaho State Board of Education
Attn: Private Colleges and Proprietary Schools
P.O. Box 83720
650 West State Street, Suite 307
Boise, ID 83720-0037
Phone: (208) 334-2270

ILLINOIS
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
Phone: (217) 782-2551

INDIANA
Indiana Commission on Proprietary Education
Board for Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street, Suite 300
Indianapolis, IN 46204-4206
Phone: (317) 232-1033

IOWA
Iowa Student Aid Commission
475 SW Fifth Street, Suite D
Des Moines, IA 50309
Phone: (515) 725-3400

KANSAS
Kansas Board of Regents
1000 SW Jackson Street Suite 520
Topeka, KS 66612-1368
Phone: (785) 430-4240

KENTUCKY
Kentucky Council on Postsecondary Education
100 Airport Road
Frankfort, KY 40601
Phone: (502) 573-1555

LOUISIANA
Louisiana Board of Regents
1201 N. Third St, Suite 6-200
Baton Rouge, LA 70802
Phone: (225) 326-6465

MAINE
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Phone: (207) 624-6600

MARYLAND
Maryland Higher Education Commission
6 N. Liberty Street
Baltimore, MD 21201
Phone: (410) 767-3300

MASSACHUSETTS
Massachusetts Board of Higher Education
One Ashburton Place Room 1401
Boston, MA 02108
Phone: (617) 994-6950

MICHIGAN
Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities, & Commercial Licensing Bureau Licensing Division
PO Box 30018
Lansing, MI 48909
Phone: (517) 241-7000

MINNESOTA
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Phone: (651) 642-0567

MISSISSIPPI
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Phone: (601) 432-6198

MISSOURI
Missouri Department of Higher Education
P.O. Box 1469
Jefferson City, MO 65102-1469
Phone: (573) 751-2361

MONTANA
Montana University System
Office of Commissioner of Higher Education
560 N. Park Ave.
PO Box 203201
Helena, MT 59620-3201
Phone: (406) 449-9124

NEBRASKA
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Phone: (402) 471-2874

NEVADA
State of Nevada Department of Education
Nevada System of Higher Education
700 E. Fifth Street
Carson City, NV 89701
Phone: (775) 687-9115

NEW HAMPSHIRE
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301- 3852
Phone: (603) 271-3494

NEW JERSEY
New Jersey Office of Secretary of Higher Education
PO Box 542
Trenton, NJ 08625-0542
Phone: (609) 292-4310

NEW MEXICO
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505
Phone: (505) 476-8400

NEW YORK
New York Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Albany, NY 12234
Phone: (518) 474-3852

NORTH CAROLINA
North Carolina Post-Secondary Education
University of North Carolina System Office
c/o Student Complaints
910 Raleigh Rd
PO Box 2688
Chapel Hill, NC 27514
Phone: (919) 962-4558

NORTH DAKOTA
North Dakota University System
10th Floor, State Capitol
600 East Boulevard Ave, Dept. 215
Bismarck, ND 58505-0230
Phone: (701) 328-2960

OHIO
Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
Phone: (614) 466-2752

OKLAHOMA
Oklahoma State Regents for Higher Education
655 Research Parkway Suite 200
Oklahoma City, OK 73104
Phone: (405) 225-9100

OREGON
Oregon Department of Education
255 Capitol Street NE
Salem, OR 97310-0203
Phone: (503) 947-5600

PENNSYLVANIA
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Phone: (717) 783-8228

PUERTO RICO
Puerto Rico Council on Higher Education
PO Box 9023271
San Juan, PR 00910-3271
Phone: (787) 722-2121

RHODE ISLAND
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 200
Warwick, RI 02886
Phone: (401) 736-1100

SOUTH CAROLINA
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: (803) 737-3476

SOUTH DAKOTA
South Dakota Board of Regents
306 E. Capitol Ave Suite 200
Pierre, SD 57501-2545
Phone: (803) 737-3455

TENNESSEE
Tennessee Higher Education Commission
312 Rosa Parks Ave
Nashville, TN 37243
Phone: (615) 741-3605

TEXAS
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, TX 78711-2788
Phone: (512) 427-6101

U.S. Virgin Islands
Government of the Virgin Islands of the United States
1131 King Street, Suite 101
Christiansted, St. Croix,
Virgin Islands 00820
Phone: (304) 773-6449

UTAH
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Phone: (801) 530-6601

VERMONT
State of Vermont Agency of Education
1 National Life Drive, Davis 5
Montpelier, VT 05620-2501
Phone: (802) 828-1130

VIRGINIA
State Council of Higher Education for Virginia
101 N. 14TH St. James Monroe Building
Richmond, VA 23219
Phone: (804) 225-2600

WASHINGTON
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone: (360) 753-7800

WEST VIRGINIA
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E. Suite 700
Charleston, WV 25301-2800
Phone: (304) 558-0261

WISCONSIN
State of Wisconsin Department of Safety and Professional Services
Division of Legal Services and Compliance
P.O. Box 7190
Madison, WI 53707-7190
Phone: (608) 266-2112

WYOMING
Wyoming Department of Education
122 W/ 25th St, Ste E200
Cheyenne, WY 82002
Phone: (307) 777-7675

Questions?

Email: stateauthorization@appstate.edu
Phone: 828-262-7559
Toll-Free: 800-355-4084